Política de reembolso
By purchasing from Wayland Tool, you agree to the terms below in full.
Order Cancellations
Orders may be canceled within 3 hours of purchase. Once that window closes, your order is in processing and cannot be changed or canceled for any reason.
Refunds & Replacements
We only issue refunds or replacements if your item arrives damaged, defective, or incorrect. All other circumstances — including change of mind, buyer's remorse, or failure to read the product description — do not qualify.
If your order qualifies, contact support@waylandtool.com within 7 days of delivery with your order number and clear photos of the item and packaging. Missing any of these will result in denial. What remedy is offered (refund or replacement) is determined solely at our discretion.
Wayland VIP Membership (14-day free trial, then $60.00 every 30 days)
Wayland VIP is an optional membership you add only by switching on the VIP option before checkout. By enrolling you acknowledge and agree that VIP starts with a 14-day free trial and that, unless you cancel before the trial ends, your payment method is charged $60.00 when the trial ends and $60.00 every 30 days after that until you cancel (see Terms of Service, Section 7).
VIP charges are not refundable once processed — including charges made because you forgot to cancel, did not use your benefits, or were unaware of the renewal. To avoid your first $60.00 charge, cancel before your 14-day free trial ends. An optional early reward unlock is a separate $60.00 charge that you confirm yourself; it is not refundable once the reward has been unlocked.
You may cancel VIP or any other subscription at any time through either method: (1) online at the member portal, cancel.waylandtool.com (sign in with the email on your order), or (2) by emailing support@waylandtool.com from the email address on your order, stating your order number. Email cancellation requests are logged upon receipt and processed within 2 business days, and you will receive a written cancellation confirmation. A cancellation is effective for all billing dates after it is received. See our Terms of Service (Sections 6–8) for full recurring-charge terms.
VIP Order Protection
If you are an active Wayland VIP member when your order ships, orders lost, damaged, or stolen during shipping follow the member claim process in our Terms of Service (Section 7(d)): contact support with your order number within 7 days of the delivery scan (or within 30 days of the ship date for lost packages) — no photos required. We will replace or refund the affected items at our election.
Customer Errors
Wayland Tool is not responsible for errors made at checkout, including wrong address, wrong product, or wrong size. An order confirmation is sent immediately upon purchase — you are responsible for reviewing it and catching any errors within the 3-hour cancellation window.
Disputes & Chargebacks
Before initiating any chargeback or third-party claim, you must contact support@waylandtool.com and allow 5 business days for resolution, as set out in our Terms of Service (Section 18). Chargebacks filed without prior communication will be contested using all available documentation, including order records, checkout disclosures and consent records, subscription enrollment data, delivery confirmation, and communication logs.
All other purchases are final sale and are not eligible for return, refund, or exchange.
Questions about this policy? Phone support: (307) 317-0205.
