Terms of service

OVERVIEW
Welcome to Wayland Tool. The terms "we", "us" and "our" refer to Wayland Tool. Wayland Tool operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Wayland Tool is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with the policies referenced herein — including our Refund Policy and Privacy Policy — (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 19), A PRE-DISPUTE RESOLUTION REQUIREMENT (SECTION 18), AND TERMS GOVERNING RECURRING CHARGES (SECTIONS 6–8).
By visiting, interacting with or using our Services, or by placing an order, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity on your account.

SECTION 2 — OUR PRODUCTS
We have made every effort to represent our products accurately. Colors or product appearance may differ from your screen due to device settings. Product names state the quantity included (e.g., "(10pcs)"); the quantity you will receive is the quantity stated in the product name and on your order confirmation. All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product and to limit quantities offered to any person, region or jurisdiction.

Tool use and safety. Tools and hardware sold by Wayland Tool are meant to be used by adults, following the product instructions and standard shop safety practice, including eye protection when drilling. Each product lists its thread size: the ThreadSet™ Drill Kit is for M3 rivet nuts and M3 bolts only. You are responsible for choosing the correct size and for safe, correct installation. To the extent the law allows, Wayland Tool is not liable for damage to vehicles, panels or other property caused by drilling or installation.

SECTION 3 — ORDERS; ACCEPTANCE; CANCELLATION WINDOW
When you place an order, you are making an offer to purchase. Your order is not accepted until we confirm acceptance and process payment. Orders may be cancelled within three (3) hours of purchase. After that window your order enters processing and cannot be changed or cancelled, as set out in our Refund Policy. An order confirmation email is sent immediately upon purchase to the email address you provide; you are responsible for reviewing it and reporting any errors within the 3-hour window.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged is the price in effect at the time the order is placed, as set out in your order confirmation email. Posted prices do not include taxes, shipping, handling, customs or import charges unless expressly stated. You agree to provide current, complete and accurate payment information and to update it promptly. You represent and warrant that (i) the payment information you provide is true and complete, (ii) you are authorized to use the payment method provided, (iii) charges you incur will be honored by your card issuer, and (iv) you will pay all charges at the posted prices, including shipping and applicable taxes.

SECTION 5 — PROMOTIONS AND DISCOUNTS
We may offer promotions governed by separate terms; if a promotion's terms conflict with these Terms, the promotion terms govern for that promotion. Advertised comparison ("was/now") prices reflect our standard catalog price. Discounts have no cash value, cannot be applied retroactively to completed purchases, cannot be exchanged for cash or credit, and cannot be combined with other discounts unless expressly stated. We may correct pricing errors, including after an order is submitted, per Section 15.

SECTION 6 — SUBSCRIPTIONS AND RECURRING CHARGES (GENERAL)
Some products and programs are offered on a recurring (subscription or membership) basis. For every recurring offer:
(a) Disclosure. The recurring price, billing frequency, and the fact that charges continue until cancelled are displayed at the point of enrollment, before you submit payment, and are restated in your enrollment confirmation email.
(b) Consent. By completing a purchase that includes a recurring item, you expressly authorize us to charge your payment method the disclosed amount at the disclosed interval until you cancel.
(c) Renewal. Each renewal is charged automatically on your scheduled billing date to the payment method on file.
(d) Cancellation. You may cancel any recurring charge at any time as described in Section 8. Cancellation stops future billing; it does not entitle you to a refund of charges already processed, per our Refund Policy.
(e) Price changes. We may change a recurring price by providing notice to your email on file at least thirty (30) days before the new price takes effect. Your continued enrollment after the effective date constitutes acceptance; if you do not agree, cancel before the effective date.

SECTION 7 — WARRANTY PROTECTION PROGRAM
Warranty Protection is an optional monthly membership you may add to your order at checkout. It is never required to complete a purchase.
(a) Coverage. While your membership is active, your Wayland Tool orders are protected against loss, damage, or theft occurring during shipping. If a covered order is lost, damaged, or stolen in transit, contact support@waylandtool.com with your order number within 7 days of the delivery scan (or, for lost packages, within 30 days of the ship date); we will replace the affected items or refund them, at our election, without the photo-evidence requirements applicable to standard claims under the Refund Policy.
(b) Member benefits. While your membership is active you receive: (i) a flat five percent (5%) discount on any product storewide, applied to purchases made while enrolled; and (ii) a thirty percent (30%) discount on products we designate as seasonal. Seasonal designation is at our sole discretion and may change without notice. Member discounts follow Section 5 (no cash value, not retroactive, not combinable unless stated).
(c) Price and billing. The membership fee and billing frequency are the price and frequency displayed at the moment you add Warranty Protection to your cart and restated in your order confirmation. Where the first billing period is offered at $0.00, the standard fee shown at enrollment applies automatically from the second billing period onward — the enrollment display and your confirmation email state this standard fee. Renewals continue until you cancel. Fee changes follow Section 6(e).
(d) Cancellation. Cancel anytime per Section 8. Coverage and member benefits end at the close of the billing period in which you cancel. Purchases made after benefits end are not eligible for member discounts, and orders placed after coverage ends are not covered.
(e) Scope limits. Coverage applies to orders shipped to the address provided at checkout and does not cover: delivery failures caused by an incorrect or incomplete address you provided; packages marked delivered by the carrier to the correct address more than 30 days before a claim; or buyer's remorse, product dissatisfaction, or any circumstance covered instead by the Refund Policy.

SECTION 8 — HOW TO CANCEL A RECURRING CHARGE
You may cancel any subscription or membership, at any time, through either method:
(i) Account portal: log in at waylandtool.com and manage your subscriptions under your account; or
(ii) Email: send a cancellation request to support@waylandtool.com from the email address on your order, stating your order number. Email cancellation requests are logged upon receipt and processed within two (2) business days; we will send you a written cancellation confirmation.
A cancellation is effective for all billing dates after it is received. Charges already processed before your cancellation was received are governed by the Refund Policy. We will send a reminder notice to your email on file before an upcoming renewal where required by applicable law or card network rules.

SECTION 9 — SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Except where Warranty Protection applies (Section 7), title and risk of loss pass to you once we transfer products to the carrier. Carrier tracking records, including delivery confirmation scans, are the authoritative record of delivery status. You are responsible for providing a correct, complete shipping address; we are not responsible for delivery failures caused by address errors you make at checkout.

SECTION 10 — INTELLECTUAL PROPERTY
Our Services — including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and their design, selection and arrangement — are owned by Wayland Tool, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws. These Terms permit personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent. Wayland Tool's names, logos, and slogans are trademarks of Wayland Tool or its affiliates. Shopify's marks belong to Shopify. All rights not expressly granted are reserved.

SECTION 11 — OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may provide access to third-party tools "as is" and "as available," without warranties of any kind, and we have no liability arising from your use of them. The Services may contain links to third-party websites; we are not responsible for their content or accuracy, and your use of them is at your own risk. Complaints regarding third-party products should be directed to the third party.

SECTION 12 — RELATIONSHIP WITH SHOPIFY
Wayland Tool is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Wayland Tool. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Wayland Tool, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Wayland Tool.

SECTION 13 — PRIVACY POLICY; ELECTRONIC COMMUNICATIONS
All personal information we collect is subject to our Privacy Policy (waylandtool.com/policies/privacy-policy) and, where applicable, Shopify's privacy policy. By using the Services you consent to receive communications from us electronically, including order confirmations, subscription enrollment confirmations, renewal reminders, cancellation confirmations, and notices under these Terms, at the email address you provide. You agree that all agreements, notices, disclosures, and records we provide electronically satisfy any legal requirement that such communications be in writing, and that our system records of your checkout — including timestamps, the disclosures displayed, and your affirmative acts of consent — are valid records of your agreement.

SECTION 14 — FEEDBACK
If you submit any ideas, suggestions, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. You represent that you own or have all rights to your Feedback and that it does not violate any third-party rights or contain unlawful content. We have no obligation to maintain Feedback in confidence, compensate you, or respond. We may monitor, edit, or remove Feedback at our sole discretion.

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 16 — PROHIBITED USES
You may use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any law or regulation; (c) to infringe intellectual property rights; (d) to harass, abuse, or harm any person; (e) to transmit false or misleading information — including initiating a payment dispute containing statements you know to be false; (f) to transmit spam or malicious code; (g) to impersonate any person; or (h) to interfere with the security or operation of the Services. We may suspend or terminate your access for violations, and you remain liable for all amounts due through the date of termination.

SECTION 17 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY; INDEMNIFICATION
EXCEPT AS EXPRESSLY STATED BY VOWAVES (INCLUDING SECTION 7 WHERE APPLICABLE), THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THESE DISCLAIMERS, SO THEY MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL VOWAVES, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS, AND IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend and hold harmless Wayland Tool, Shopify, and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your use of the Services.

SECTION 18 — CONTACT-FIRST DISPUTE RESOLUTION
If you have any issue with an order, charge, subscription, or the Services, you agree to first contact us at support@waylandtool.com, describing the issue and your order number, and to allow five (5) business days for resolution before initiating any payment dispute, chargeback, or third-party claim. Most issues — including cancellation requests, delivery problems, and billing questions — can be resolved directly. Payment disputes filed without prior contact will be responded to with all available documentation, including order records, checkout disclosures and consent records, subscription enrollment data, delivery confirmation, and communication logs.
If an issue is not resolved informally, either party must, before commencing arbitration, send the other a written notice of dispute describing the claim and the relief sought, and allow sixty (60) days for good-faith resolution. Notices to us: support@waylandtool.com, subject line "Notice of Dispute."

SECTION 19 — BINDING ARBITRATION; CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
Except for (i) claims properly brought in small claims court and (ii) either party's right to seek injunctive relief for intellectual-property violations, any dispute, claim or controversy arising out of or relating to these Terms, the Services, or any purchase, that is not resolved under Section 18 shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court of competent jurisdiction.
CLASS ACTION WAIVER: YOU AND VOWAVES EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.
Opt-out: You may opt out of this arbitration agreement by emailing support@waylandtool.com within thirty (30) days of your first purchase, with subject "Arbitration Opt-Out," stating your name and order number. Opting out does not affect any other section of these Terms.
If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder shall be arbitrated.

SECTION 20 — SEVERABILITY; WAIVER; ENTIRE AGREEMENT; ASSIGNMENT
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted and severed as necessary; the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of it. These Terms and the policies posted on this site constitute the entire agreement between you and us and supersede all prior agreements. You may not assign these Terms or your rights under them without our prior written consent; we may assign our rights and obligations without consent or notice.

SECTION 21 — GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of the jurisdiction in which Wayland Tool is headquartered, without regard to conflict-of-law principles, except that Section 19 is governed by the Federal Arbitration Act. Subject to Section 19, you and Wayland Tool consent to venue and personal jurisdiction in the state and federal courts located in that jurisdiction.

SECTION 22 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. We will notify you of material changes in accordance with applicable law (and, for changes to recurring prices, per Section 6(e)); changes are effective on the date specified in the notice. Continued use of the Services after posting constitutes acceptance.

SECTION 23 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@waylandtool.com.
Phone support: (307) 317-0205.

Last updated: October 21, 2026